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亞馬遜要求賣家在7天之內(nèi)提供HRIPT/RIPT（人體重復(fù)性損傷性斑貼試驗(yàn)）測(cè)試和 COA（分析證書）的文件

原因是有客戶投訴了亞馬遜買家的產(chǎn)品使用后被灼傷皮膚并且起了皮疹。 

這個(gè)是亞馬遜的原郵件:

"Hello Team,

Greetings from Amazon.com.

It has come to the attention of our Product Safety department that a concern has been lodged regarding a product sold by you.

The complaint is regarding is as follows:

Product burn my skin. Gave me rash.

Product Safety asks that you please respond to the above concern by taking the following steps:

MOST IMPORTANT: Submit all relevant safety testing data and certification for the item. We ask you include testing specifically relating to the incident in question. Please refer to the attached word document of “Product Compliance Guidelines” if you have any questions. PLEASE NOTE: An MSDS does not suffice for safety testing.

We will need documentation showing the product has gone under the HRIPT/RIPT (Human Repeat Insult Patch Test) testing and COA (Certificate of Analysis). If you have questions about the appropriate standards for the product, please consult with the laboratory directly.

Please note:

If the above documentation request is not completed in entirety within 7 days the case will be closed and the ASIN will be suppressed."

大意是：

“你好，

來自 Amazon.com 團(tuán)隊(duì)的問候。

我們的產(chǎn)品安全部門已經(jīng)注意到您銷售的產(chǎn)品存在問題。

投訴內(nèi)容如下：

產(chǎn)品灼傷我的皮膚。給了我皮疹。

產(chǎn)品安全要求您通過采取以下步驟來回應(yīng)上述問題：

最重要：提交該項(xiàng)目的所有相關(guān)安全測(cè)試數(shù)據(jù)和證明。我們要求您提供與相關(guān)事件相關(guān)的測(cè)試。如有任何疑問，請(qǐng)參閱隨附的《產(chǎn)品合規(guī)指南》的文字文件。請(qǐng)注意：MSDS 不足以進(jìn)行安全測(cè)試。

我們將需要證明該產(chǎn)品已通過 HRIPT/RIPT（人體重復(fù)損傷補(bǔ)丁測(cè)試）測(cè)試和 COA（分析證書）的文件。如果您對(duì)產(chǎn)品的適用標(biāo)準(zhǔn)有疑問，請(qǐng)直接咨詢實(shí)驗(yàn)室。

請(qǐng)注意：

如果上述文件請(qǐng)求未在 7 天內(nèi)完整完成，案件將被關(guān)閉，ASIN 將被取消�！�

即使開CASE解釋之后亞馬遜仍然還是需要提交這個(gè)

買家沒有辦法，這個(gè)listing的庫存太多了，然后咨詢了我，加急在規(guī)定的時(shí)間內(nèi)給他出了。

這個(gè)測(cè)試之前很多賣家都沒有聽過，